Welcome to Tales of Joy! We strive to provide you and your furry companions with the best shopping experience possible. This Cancellations and Refunds Policy outlines the procedures and guidelines for cancelling orders and requesting refunds. By making a purchase from Tales of Joy, you agree to adhere to the terms and conditions outlined in this policy.

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1. Order Cancellations

You may cancel your order with Tales of Joy under the following conditions:

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* Before Shipment:

If your order has not yet been shipped, you may cancel it by contacting our customer service team as soon as possible. We will make every effort to accommodate your cancellation request.

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* After Shipment:

If your order has already been shipped, we are unable to cancel it. In such cases, please refer to our Returns Policy for instructions on returning the order once it has been delivered.

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2. Refund Eligibility

Refunds may be issued under the following circumstances:

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* Product Defect or Damage:

If you receive a defective or damaged product, you may be eligible for a refund. Please refer to our Returns Policy for instructions on returning the product and initiating a refund.

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* Cancellation Before Shipment:

If you cancel your order before it has been shipped, you may be eligible for a full refund of the purchase price.

 

* Cancellation After Shipment:

If you cancel your order after it has been shipped, you may be eligible for a refund minus any applicable shipping fees. The refund will be processed once the returned items are received and inspected by our team.

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3. Refund Process

To request a refund, please follow these steps:

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* Contact Customer Service:

Reach out to our customer service team via email or phone to initiate the refund process. Please provide your order number and a brief explanation of the reason for the refund request.

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* Return the Product (if applicable):

If instructed to do so, return the product to us in its original packaging and condition, following the instructions provided in our Returns Policy.

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* Refund Processing Time:

Once we receive the returned items, we will inspect them and process your refund within 3 to 4 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

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4.Contact Us

If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team:

By email: loveatpetside@gmail.com 

By visiting this page on our website: “ Tales of Joy ”

By phone number: +91 7595936132

Our dedicated team is here to assist you and provide support throughout the shipping process.

Thank you for choosing Tales of Joy for all your pet care needs. We appreciate your trust and look forward to serving you!